Refund Policy

Vgo offers a 30-day money-back guarantee. If you are not happy with a purchase, you can request a full refund within 30 days of the order date — including a change of mind. This applies to Plus and Premium subscriptions and to single-trip unlocks.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle.com. To request one:

• go to paddle.net and look up your order with the email address you used at checkout, or
• email us at support@tryvoyagr.app with your order details and we will arrange it with Paddle for you.

Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or card issuer, usually a few business days.

Cancelling a subscription

You can cancel at any time from Plans → Manage billing in the app, or through paddle.net. Cancelling stops future renewals; your paid features stay active until the end of the period you have already paid for. Cancelling on its own does not trigger a refund — request one using the steps above if you want your money back.

Renewals

If a renewal charge catches you by surprise, contact us within 30 days of that charge and we will refund it.

Free features

Backpacking trip planning and the travel wallet are free forever and never generate a charge, so nothing there needs refunding.

Questions

Billing support is provided by Paddle, and product support by us at support@tryvoyagr.app. Paddle's own refund policy also applies to every order.